How do business owners decide which mobile phone network is best for their business?
While deals on handsets and low monthly prices are important, neither matter so much as being in coverage when you need it, and that’s not so easy as it sounds. Sure, you can look at network maps – but even if you only need one phone, you may get a strong signal with one network at home, but have to use a different provider to get any form of signal at work.
Coverage issues are multiplied exponentially when remote workers, such as estate agents, on-site engineers and sales teams, are factored into the equation, especially when working alone – and as remote working rises, coverage issues are likely to increase.
It’s extremely important for remote staff to be able to contact the office at all times, but chances are they won’t be in the same location (or even the same town) every day – if their network has a weak signal where they happen to be working, and they can’t call when they need to, the ramifications are bad for business.
Unfortunately there is a good chance of your mobile phone network having poor coverage at least some of the time. 21% of the UK has partial ‘not spots’ which includes 10% of A roads and 16% of B roads. This is most acutely felt in rural areas, such as mid and West Wales, where coverage by each individual network is patchy at best.
Business telecoms specialist ITCS is a longstanding partner of all the major networks in the UK, but a new partnership between them and Gamma Telecom will allow ITCS customers to benefit from ALL UK mobile networks for the first time.
Gamma’s MultiNet bolt-on will allow connections made on Gamma’s new 4G service to ‘hop’ seamlessly from one carrier network to the next strongest one, wherever there is a signal in the UK. In practice that means if you can’t get a call on your network, you seamlessly switch to a different carrier. This reduces the chances of staff being out of coverage at critical times.
Rhiannon Edmunds, ITCS Telecoms Specialist says even though this is a new service for ITCS, customer demand is already high:
“Our customers are excited, because they can’t afford for remote staff to be out of contact. The new multi-SIM service is designed to empower business mobile users by removing the hindrance of poor coverage – and it comes from a network with a reputation for first class customer service. We’re already seeing interest and we expect take up to be high.”
ITCS offer a range of business mobile deals with tariffs including Pay-as-you-go, single user plans, shared user plans and unlimited plans, and their specialist team will work with you to tailor a flexible package to suit your business needs. For more information, please call the ITCS Business Telecoms team.