Target Group, the business process outsourcing and operational transformation provider, has appointed Marcella Rich to its Executive Committee as Director of Client Services.

Marcella, who brings a wealth of experience in business process outsourcing and financial services having held senior positions in Capita, HPES and Marlborough Stirling, will be responsible for leading a team of Account Managers, Account Directors and Client Development Directors.

Her extensive knowledge of running regulated lending businesses, coupled with a strong track record in service delivery with an extensive range of clients over a 30 year career, is a valuable addition to the Target team.

Meanwhile, the business has also hired Dan Aldridge as Client Development Director. Dan’s 20 year career in financial services has included client facing roles with Barclays, Legal & General and Capita. His deep understanding of mortgages, loans and personal finance, from both an operational and account management viewpoint, promises to be a great addition to the Client Development Team.

Target Group CEO Ian Larkin (shown above) welcomed the new additions to the Client Development team.

“I’m thrilled to welcome Marcella and Dan to our team,” Larkin said. “Marcella’s expertise across lending and her strength in building successful relationships with clients is already proving to be a boon for Target.”

“We are continuing to invest in our client development team, bolstering our capabilities in the lending sector with these new additions. Our clients are central to our business, and maintaining and developing those relationships directly contributes to our clients’ success,” Larkin concluded.